If you're reading this help doc, we're sorry it's happening. It means you no longer want to use our software. 

We try to make this an easy process for everyone, so please read on to see the 3 simple steps to follow.

NOTE: If you are looking to cancel a gym membership, you are in the wrong place. We are software for people who manage teams, and unfortunately cannot help you cancel your gym membership with a gym that happens to also have Lighthouse in their name.

How to Cancel Your Lighthouse Trial

If you're in trial and have decided Lighthouse isn't for you, you can just leave your account; we'll automatically freeze it at the end of the trial and then delete it 30 days after the end of the trial. 

If you're early in your trial and want to cease all our emails and notifications, then just send us a message with Intercom (the chat circle in the bottom right of our product), or email us at [email protected] and we'll delete your account right away.

How to Cancel Your Paid Lighthouse Software Subscription

If you're already a Lighthouse customer with a paid account, then to cancel your account follow these 3 easy steps:

NOTE: If you're part of a larger group account that needs closed, please contact us about options for batch exporting and closing of everyone's accounts.

1) Tell us how we came up short for you

We are a small startup that works hard to serve every customer. If you're canceling, it means we must have failed you in some way.  

Feedback is the lifeblood of any startup, so it is a tremendous gift to us to share:

  • Why you're canceling?

  • What you're switching to instead?

  • What makes what you're changing to a better fit for you?

When you vote with your wallet and choose to cancel Lighthouse, you're strongly telling us we have work to do. 

Sharing details why helps us make Lighthouse better for other managers, and should you come back in the future, you may find we fixed or added what you requested.

2) Export your data you've entered

We know how important your notes on your team are in Lighthouse, which is why our #1 priority is making sure you get your data out. 

We will not close your account until you confirm you exported your data (or do not want it), because once we close it the data is gone.

To export your data, go to the Team section of Settings and click "Export Member Details" for each team member:

3) Contact us! NOTE: WE ARE SOFTWARE, not a gym!

Once you've exported your data and have a couple sentences ready why you're canceling, just send us a note either in Intercom (chat icon in the bottom right corner when you're logged in) or to [email protected] 

Something like this is great:

  • Hi Lighthouse team,

    I'd like to close my account. I'm canceling because <Reason Why, and What's better>.

    I've already downloaded my team's data, so I'm ready for you to close my account now.  

NOTE: If you're part of a larger group account that needs closed, please contact us about options for batch exporting and closing of everyone's accounts. 

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